So many benefits are associated with the use of VoIP phone systems, and that is the reason why many small and even large businesses have already switched to this mode of communication. You may also be thinking of making a switch. However, it is important to develop a better understanding of different VoIP systems to be able to select the one that suits your needs. To make things easier, you should proceed in a systematic way. Here is the process to follow:
- You should always consider what phone system you currently have available. You may already be using a VoIP service provider but may not be happy with the kind of service you are receiving. It is also important to consider your current phone system because it helps you ensure that you do not select an IP phone that is incompatible with your existing phone system. While you may think that an IP phone system works with every phone service, that is not always true. Therefore, it is better to have some information in this regard before finalizing your decision.
- Know your needs and determine who is going to use those phones. In other words, you should have clear idea about the job responsibilities of a person who is going to use an IP phone. This is important because this information is going to help you select one of the best VoIP phone systems with the kind of features you require. Sometimes, the person using the phone would require standard features, such as Call Transfer, Call Hold, Conference Call, and Call Parking. Depending on your needs, you may require a different phone with a larger speakerphone and sidecar capability for adding extra extensions. So, know your needs and determine how you are planning to use your VoIP phone to make a good decision.
- Get more information about how many incoming calls the person using an IP phone is going to receive. In other words, you should know the frequency of calls on an IP phone to make a right decision. It also helps you determine how many line appearances you need. An average office worker may not need more than 3-5 line appearances, but a receptionist or administrator may require up to 10 line appearances. Moreover, if your employee is going to use the IP phone all day long, it is important to invest in a higher quality phone.
The crux of the matter is that finding a VoIP service provider is easy, but finding what works perfectly for you is going to take time. You should improve your knowledge about different types of VoIP phone systems currently available in the market to ensure you do not end up investing on a wrong system. It may certainly take some time to get to a conclusion, but you will eventually be able to get the best value for your hard-earned money.